OpenLoop buys Hey Revia, names new CTO and product chief

OpenLoop acquired Hey Revia and appointed former Google, Oracle and Quizlet executive Sowmya Subramanian as its first chief technology and product officer. The moves are meant to deepen OpenLoop’s AI infrastructure, speed telehealth launches and reduce administrative work for providers.

Why it matters: - OpenLoop is pushing AI deeper into the infrastructure behind telehealth operations. - The company says the changes are designed to cut manual work across patient communications, prior authorizations and intake workflows. - Faster, more automated launch tools could help health brands and clinics stand up virtual care programs in days instead of weeks.

What happened: - OpenLoop acquired Hey Revia, a YC-backed AI patient communication platform founded by former Google engineers Shaun Wei and David Zhu. - OpenLoop named Sowmya Subramanian as its first chief technology and product officer. - Shaun Wei joined OpenLoop as EVP of Engineering. - David Zhu joined OpenLoop as Senior Director of Engineering. - OpenLoop said the announcement advances its vision for an AI-powered clinical infrastructure platform.

The details: - Hey Revia built voice and communication infrastructure that automates healthcare workflows including prior authorizations, insurance verification, pharmacy coordination and patient communication. - The platform works across phone, text, email and fax. - OpenLoop is integrating Hey Revia into Launchpad, its self-serve platform for health brands, clinics and creators launching compliant virtual care programs. - The integration is intended to shift care launches from custom implementation to repeatable workflows. - Launchpad will use the new foundation for intake, program configuration, patient journeys and AI-supported operations. - OpenLoop says the setup compresses onboarding from weeks to days for clients. - OpenLoop says the automation can reduce administrative burden for clinicians without sacrificing patient care or compliance. - OpenLoop powers more than 300 organizations nationwide. - The company provides end-to-end virtual care infrastructure including clinicians, technology and clinical compliance. - OpenLoop has been recognized on TIME’s Top HealthTech Companies list for 2025. - More information is available at OpenLoop’s website.

Between the lines: - The acquisition adds product-level automation, while the executive hire adds senior engineering and product leadership. - Together, the moves suggest OpenLoop is trying to control more of the stack behind telehealth delivery, not just provide access to clinicians and compliance support. - Subramanian’s background at Google, Warner Bros. Discovery, Oracle and Quizlet signals a focus on large-scale platform building and AI transformation. - The company is also betting that operational speed is a competitive advantage in virtual care, where delays in authorization or follow-up can affect patient experience.

What’s next: - OpenLoop will fold Hey Revia’s capabilities into Launchpad and expand AI-supported operations across its platform. - The company will rely on Subramanian to lead further technology and product development as OpenLoop scales its infrastructure. - OpenLoop said the combined changes should support more efficient care delivery without increasing administrative overhead.

The bottom line: - OpenLoop is making a clear bet that telehealth’s next phase will be won on infrastructure, automation and engineering depth, not just access to care.